Cancellation Policy – Biggvalue
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Cancellation Policy

Before you place your order, please read our cancellation policy carefully. 

Any order that is canceled (including pre-orders) after 24 hours is subject to a 5% administrative fee, whether or not your order has shipped, or has been delayed.

If the order has left the warehouse, you (the buyer) will be responsible for the return shipping fees as well.

All cancellations associated with any "Free Shipping" offer will have the original shipping fees that we incurred in the process of shipping your order to you deducted from the refund.

For all other orders not associated with our "Free Shipping" offer, original shipping charges are non-refundable.

If the order has already been allocated and has a tracking number associated with it, it cannot be cancelled by you or by our customer service department. However, you may return the item subject to our return policy.

Visit our Return Policy for more information about our return and exchange policy.

In order to request a cancellation or change to your order, please call 1-240-551-5511. If you do not get a response, you may proceed to send us an email as well at info@biggvalue.com

Thank you for your understanding.

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